Transport accessibility

Improving accessibility for everyone

We believe in a London that is for everyone. That's why we're trying to improve the network to be more accessible and open to all.

DLR train arriving at a station

Access DLR

Information about our Access DLR service for customers who need support

Assisting a customer

Turn up and go

Our staff offers this service at Tube, London Overground and Elizabeth line stations

Travel mentoring image

Travel mentoring

Free guidance and support to get around London is available across our whole network

Escalator repair taking place

Stations, lifts and escalators

See which stations, lifts and escalators are out of service for planned works

Visiting London Jourey Planner image

Plan an accessible journey

How to use our accessibility services, maps and travel tools to plan your journey

Friends using wheelchair-friendly London Bridge station

Wheelchair access & avoiding stairs

Advice on wheelchair access and avoiding stairs across the TfL network

Customer using mini rmp

Mini ramps

We've improved step-free access between platform and train

Help while travelling

Man using step-free map

Accessibility maps and guides

Download accessibility maps and guides or order free printed copies

Travelling in London

Man boarding taxi using wheelchair ramp

Door-to-door transport services

Help if you need transport to your door or additional support to travel

Baby on Board badge wearer

Pregnant women and buggy users

Everything from ordering a Baby on board badge to checking out buggies

Sunflower lanyard

Hidden disabilities

Our staff recognise the Hidden Disabilities Sunflower

Hand cycle

Choosing the right cycle

Including advice on accessible cycles

tfl go detail

TfL Go

Our live Tube map app helps you plan travel on the move

Passenger Assist

Book assistance from rail staff in advance (National Rail website)

Policies and commitments

Accessible travel in London

Download your guide to the help and support that's available

Independent Disability Advisory Group

How we help make transport more inclusive